Careers

Required Skills

• Field Service
• Troubleshooting
• Preventive Maintenance
• Installation & Commissioning
• Customer Support
• Technical Reporting
• Equipment Calibration
• Safety Compliance
• Client Communication
• Machinery Knowledge
• Quality Checks
• Training Delivery
• Problem Solving
• Time Management
• Relationship Management

Job Description

We are seeking a candidate for the position of Service Engineer for Delhi - NCR, Pune, Kolkata, Bangalore, Chennai with hands-on field service experience and a basic understanding of industrial machinery and equipment. Preference will be given to candidates with knowledge of the plastics processing industry.

Primary Responsibilities:

• Communicating effectively with clients and internal teams to ensure timely and efficient service delivery.
• Promptly responding to service requests, troubleshooting issues, and following up to ensure customer satisfaction.
• Monitoring equipment and machinery performance; implementing preventive maintenance programs to reduce downtime.
• Conducting routine quality assurance and safety inspections on all installations and services.
• Providing on-site demonstrations and training to customers for safe and optimal equipment usage.
• Performing installation, commissioning, and calibration of machinery and equipment at client sites.
• Conducting daily/routine visits to both new and existing clients for equipment health checks and maintenance.
• Preparing service reports, documentation, and updates for internal records and client communication.
• Coordinating with the sales and technical teams for feedback on product performance and improvement areas.
• Maintaining tools, parts, and inventory used for service work.

Key Deliverables

• Provide timely and effective technical assistance to customers and internal stakeholders.
• Maintain a high level of client satisfaction
• Preventive Maintenance Compliance
• Maximize the number of service issues resolved on the first visit.
• Ensure prompt response to service calls
• Maintain detailed and accurate service logs, reports, and documentation.
• Complete installation and commissioning activities within agreed project timelines.
• Adhere to all safety protocols during field service and ensure customer adherence post-installation.
• Deliver effective customer training sessions, ensuring safe and efficient equipment usage.
• Client Retention & Relationship Management